Warranty Information

  1. The Warranty shall be valid only upon presenting the original invoice of purchase or the selling slip indicating date of purchase, name of seller’s or retailer’s showroom or shop with due seals, and product serial & model numbers. ALHAFIDH Group shall invalidate the Warranty if such information were modified or tinkered with, after the original purchase of the product.
  2. The liabilities of ALHAFIDH Group are limited to repaire the appliance or replace any faulty part of it, and not replacing the appliance itself.
  3. By virtue of this Warranty, the appliance shall be repaired only at service centers authorized by ALHAFIDH Group, otherwise the product shall be treated as being “not covered by Warranty”. Please call 6686 inside Iraq to find out addresses and locations of the authorized service centers or to request the on-site service.
  4. The table below shows the Warranty periods of the appliances, and their compressors/motors, depending on the appliances’ models:

 

ALHAFIDH Products Warranty

Product Type Product Warranty Warranty Period
Compressor / Motor
Television

1.5 years from the date of production

(1 year from the date of purchase)

Vacuum Cleaners

1.5 years from the date of production

(1 year from the date of purchase)

Room Heaters

Water Heaters

Water Dispensers

1.5 years from the date of production

(1 year from the date of purchase)

Air Purifiers

Air Coolers

Exhaust Fans

1.5 years from the date of production

(1 year from the date of purchase)

Standing Fans

Wall Fans

1.5 years from the date of production

(1 year from the date of purchase)

Fan Motor: 5 years

from the date of production

Ceiling Fans

1.5 years from the date of production

(1 year from the date of purchase)

Ceiling Fan Motor: 5 years

from the date of production

Irons

1.5 years from the date of production

(1 year from the date of purchase)

Cookers

Microwave Ovens

Electric Ovens

Free Standing Cookers

Cooker Hoods

1.5 years from the date of production

(1 year from the date of purchase)

Small Kitchen Appliances

1.5 years from the date of production

(1 year from the date of purchase)

Twin Tub Washing Machines

1.5 years from the date of production

(1 year from the date of purchase)

Inverter motor: 11 years

Standard motor: 1.5 years

from the date of production

Air Conditioners

3.5 years from the date of production

(3 years from the date of purchase)

Inverter compressor: 11 years

Standard compressor: 5 years

from the date of production

Refrigerators

3.5 years from the date of production

(3 years from the date of purchase)

Inverter compressor: 11 years

Standard Compressor: 5 years

from the date of production

Showcase Refrigerators

3.5 years from the date of production

(3 years from the date of purchase)

Inverter compressor: 11 years

Standard compressor: 5 years

from the date of production

Freezers

3.5 years from the date of production

(3 years from the date of purchase)

Inverter compressor: 11 years

Standard compressor: 5 years

from the date of production

Dishwashers

3.5 years from the date of production

(3 years from the date of purchase)

Inverter motor: 11 years

Standard compressor/motor: 5 years

from the date of production

Automatic Front Load Washing Machines
Top Load Washing Machines
Dryers

3.5 years from the date of production

(3 years from the date of purchase)

Inverter motor: 11 years

Standard motor: 5 years

from the date of production

Panasonic Products Warranty

Product Type Product Warranty Compressor / Motor
Warranty Period
Television 1 year from the date of purchase
Washing Machines 1 year from the date of purchase

10 Years *

Refrigerators 1 year from the date of purchase

10 Years *

Personal Care 1 year from the date of purchase
Air Conditioners 1 year from the date of purchase

*Terms and conditions apply.

Samsung Products Warranty

The Samsung products carry a full warranty for the period specified in the Product Warranty Guide and the service is provided Exclusively by Samsung Authorized Service Centers across Iraq. Some Samsung products carry different warranty periods due to the nature of the product's design, manufacture or expected use, the warranty applies from the date of purchase by the first customer.

For more details, please visit Samsung Warranty and Product Registration page.


Please be noted that the Warranty shall not cover the following:

  1. Regular maintenance, improper installation, violating the technical and safety instructions indicated in the appliance users’ manual, damage to the appliance structure, consumables like tubes, buttons, switches, remote controllers, filters, etc., defects due to mishandling or using improper accessories not approved by ALHAFIDH Group, abuse of product, and electric currents’ fluctuations besides any electronic, mechanical or electrical flaws resulting from operating the appliance at lower voltage than recommended.

  2. Any damage or mutilation caused by improper transportation or storage of the appliance.

  3. Any cause of damage or mutilation considered beyond ALHAFIDH Group’s control or in cases of fires, improper ventilation, lightning, accidents, and soaking or spraying with water.

Disclaimer:

The above terms and conditions are limited to the service of the appliances, and the customer shall be liable to any costs relating to the cases not covered by the Warranty as mentioned above. ALHAFIDH Group reserves its right to take final decisions regarding any problem whatsoever, and Al Hafidh Group shall take the necessary proper action. The terms and conditions of this Warranty are subject to change without any prior notification. Any modifications related to the Warranty information shall be duly published on www.alhafidh.com.